Frequently Asked Questions

General

What conditions do you treat?

View our services to learn more about common conditions treated >>

What procedures do you do?

View our services to learn more about common procedures performed >>

How do I schedule?
  • If you are being referred for a specific diagnosis, please make sure your primary care provider has sent us a referral via fax at (928) 445-4345.
  • If you need to be seen for a screening colonoscopy or for a history of colonic polyps and are having NO symptoms, contact our office to schedule an office visit (referral not required).
Why do I need a referral?

Our physicians require referrals for new patients because many primary care providers will have already done some testing before deciding that you need to see a specialist. We need to have documentation of specific diagnoses and relevant testing that has already been done. Insurance authorizations and referrals may be required as well.

Why do I need to see a Gastroenterologist?

While some surgeons or other physicians are capable of performing a colonoscopy or endoscopy, our physicians specialize in Gastroenterology and have the training and experience necessary not only to perform the procedures, but also to follow up after your procedure and provide any necessary treatment that may be needed.

Why do I need an office visit for a screening colonoscopy?

Our physicians require an office visit to establish with our practice.  We believe in establishing a relationship before proceeding with testing and/or procedures. If you feel that this is not necessary, please refer your primary care provider to our screening checklist.

How do I request a medication refill?

Please contact your pharmacy and ask that they send us an electronic refill request. Please allow 72 business hours for processing before contacting our office.

Colonoscopy

What is a colonoscopy?

A colonoscopy is a procedure that allows your physician to look at the lining of the entire large intestine. A flexible small diameter tube is passed up into the rectum and advanced through your colon. This allows your physician to identify abnormalities such as polyps, areas of inflammation or ulceration, diverticula and tumors.

How do I prepare for a colonoscopy?

When you are scheduled for a colonoscopy, you will be provided with printed directions and a prescription for cleansing medication. Please follow the instructions as closely as possible.

Can I eat during my prep?

We ask that you stay on clear liquids only the day before your colonoscopy. You should not eat or drink anything after you start your colonoscopy prep. This is to ensure that the prep works correctly and the physician is able to see appropriately during the procedure.

Will I be sedated?

Yes, you will be sedated during your colonoscopy. View our anesthesia options >>

Where do I check in?
Why can’t I drive home?

You cannot drive yourself home from a procedure because you will have been sedated. After your release from the facility, you may be very tired and disoriented, so we strongly recommend that you not drive or operate heavy machinery for 24 hours following your procedure.

How long do I have to wait for results?

Results are discussed during your follow-up appointment. If no such appointment was scheduled or if there are important findings which cannot wait until your appointment, we will contact you within 5-10 business days.

What if I can’t finish my prep?

If you are unable to finish your cleansing medication, please take a break for 30 minutes, then re-start taking it at a slower pace. If you are still having problems, contact our office. If you are passing clear water, you can stop taking the prep and should be able to proceed with your procedure.

What are clear liquids?

We ask that you consume only clear liquids the day before your procedure. Do not drink anything you cannot see through. Some suggestions include light tea, very diluted coffee, Jell-O, bouillon, 7up, ginger ale, water, apple juice, Gatorade and popsicles. Avoid the colors red and purple, and do not drink milk, orange juice, grape juice or other non-clear liquids like creamers.

Which directions do I follow for my prep?

Please follow the printed directions you were given by our office- NOT the directions on the box from the pharmacy.

Can I take my medications?

If you are taking blood thinners, please contact our office- as you may need to stop taking them for a few days. Diabetic medications should be taken as follows: ½ dose the day before your procedure and none the morning of the procedure. All other medications can be taken as usual, but it is advised that you do so as early as possible with as little water as possible.

Other Procedures

How do I prepare for my procedure?

When you are scheduled in our office, you will be given a packet with information on the facility where the procedure was scheduled as well as the facility patient paperwork. You will also be given detailed instructions about diet and medications – please read them in advance and follow as closely as possible.

Will I be sedated?

Yes, you will be sedated during your procedure. View our anesthesia options >>

Where do I check in?
Why can’t I drive home?

You cannot drive yourself home from a procedure because you will have been sedated. After your release from the facility, you may be very tired and disoriented, so we strongly recommend that you not drive or operate heavy machinery for 24 hours following your procedure.

How long do I have to wait for results?

Results are discussed during your follow-up appointment. If no such appointment was scheduled or if there are important findings which cannot wait until your appointment, we will contact you within 5-10 business days.

Can I take my medications?

If you are taking blood thinners, please contact our office- as you may need to stop taking them for a few days. Diabetic medications should be taken as follows: ½ dose the day before your procedure and none the morning of the procedure. All other medications can be taken as usual, but it is advised that you do so as early as possible with as little water as possible.

Insurance & Billing

Does my insurance cover a colonoscopy?

Most insurances cover a screening colonoscopy 100% for persons over the age of 50. Diagnostic procedures are usually subject to a deductible and coinsurance. Our office verifies insurance benefits before scheduled appointments, but it is not a guarantee of coverage. You are responsible for knowing the benefits and restrictions of your insurance policy.

How do I pay my bill?

Digestive Disease Specialists
Call (928) 445-4066 to pay via Debit or Credit Card
Send check or money order to PO Box 11654 Prescott AZ 86304

Tri City Surgery Center
National Medical Billing Services: (928) 237-5535

Miraca Pathology    
Miraca Life Sciences Billing Services: (888) 344-1160
http://www.miracalifesciences.com/billing

Anesthesia
Arizona Anesthesia Solutions: (800) 693-3271

What insurances do you take?

View our list of accepted insurances >>
If you do not see your insurance provider listed, please contact our office at (928) 445-4066.

What is your payment policy?

Copays, coinsurance and applicable portion of your deductible are expected in full at the time of your visit. Full Payment Policy is a one-page document you are asked to sign during your first visit. You may ask for a copy at that time.

What bills should I expect from my procedure?

You will have a minimum of two bills from your procedure, a professional fee from the performing physician as well as a facility fee. If there are any biopsies taken, you will also have a pathology fee if the specimen was sent to Pathology Lab. If you had general anesthesia you will receive a separate bill for anesthesia services. Any follow-up office appointments will incur the usual follow-up office visit charges.

Additional Questions?

If you have any questions please contact our office.

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